For any questions regarding the Google Mini Search Appliance, please use Google's Contact Form.   For any questions regarding your order please call Merchandise Mania's Customer Service department. Hours of operation are 9:00 am to 5:00 pm GMT Monday through Friday.    Phone: +44 (0)845 202 2388 Fax: +44 (0)845 202 2389   Contact Us

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Customer First At Merchandise Mania, the customer always comes first. It is our goal to make your web experience easy and pleasant. If you have any questions or concerns please do not hesitate to contact us.   If you incur any problems or have any questions concerning merchandise or the status of your order, our customer satisfaction agents are available from 9 a.m. to 5 p.m. GMT Monday through Friday. For any questions regarding the Google Mini Search Appliance, please use Google's Contact Form. Value Added Tax Applicable Value Added Tax at 17.5% will be added to all orders shipped within the EU. Supplying your VAT number to us in the checkout procedude ensures that we will issue a correct invoice for you to claim the VAT back.   Inventory We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete.  If you need your order at a certain date please contact us by using the contact form above.  Be sure to include your order number.    Shipping and Handling (EU only) Orders are usually received within 7-10 business days from payment recieved depending upon where the items are being shipped to.    Returns The unit must be received by Merchandise Mania in its original packaging. Shipping costs are not refundable. Send your return via prepaid and insured UPS. CODs cannot be accepted. Shipping charges are not refundable. If you have any questions please contact us by using the contact form above.  Please include the order number and the item you would like to return.